Client Partner (#3738)

Описание

Work type: Office/Remote Technical Level: Senior Job Category: Business Development Project: Client Partnership

N-iX is a global software development service company that helps businesses across the world develop successful software products. Founded in 2002, N-iX has come a long way and increased its presence in nine countries spanning Europe, the US, and Latin America. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies. 

Currently, we are looking for the Сlient Partner to join our Client Partnership organization. The Client Partner is responsible for identifying and developing opportunities for business growth across a dynamic portfolio of existing accounts (Medium and High priority) within our IT outsourcing business. This role engages with clients on an on-demand basis as needs and opportunities arise and contributes directly to delivery expansion.

Duties and Responsibilities:

1. Pre-Sales & Proposal Management:

Provides comprehensive support for Requests for Information (RFIs) and Requests for Proposal (RFPs).  Conducts in-depth research into client-specific business strategy, technology strategy, and account structure, including analysis of annual reports. Develops company services and expertise presentations, and delivers them to target audiences. Develops detailed proposals for cooperation within identified opportunities and manages their closure to contract signing. Prepares thoroughly for client meetings, ensuring all necessary materials (e.g., presentations, discussion points) are in place, writes meeting minutes and keeps track of next steps. Provides dedicated support throughout the sales cycle for new opportunities, including slides preparation and proposal refinement, manages internal teams for the successful proposals preparation within the agreed upfront deadlines.

2. Account Operations & Administration:

Manages CRM housekeeping, maintaining accurate and up-to-date client information. Keeps track of SOW, Purchase Order, and Contract expiration dates and proactively follows up with customers to ensure timely contract prolongation. Makes internal reporting on accounts’ status and development activities according to established procedures. Provides essential administrative support, primarily focused on internal coordination for seamless client engagement.

3. Strategic Account Development & Growth:

Identifies new opportunities for upselling and expanding services with clients across the assigned portfolio or accounts assigned on an on-demand basis.  Creates, keeps up-to-date, and executes comprehensive Account Development Plans (including Account Studies, Stakeholders Maps, Engaging Stakeholders, Offering Matches, and Opportunity identification) for activated accounts or opportunities. Generates and nurtures engagement with stakeholders, effectively identifying relevant offering matches and converting them into actionable opportunities over time. Proactively monitors stakeholder changes, identifies relevant offering matches for them, converts them into opportunities over time, and initiates new client engagements from such activities.

Qualifications and Performance Standards:

Education: Master's degree (M. Sc.) in Economics, Computer Science, Applied Math, Business Administration, Marketing, or a similar field. 5+ years of progressive experience in IT service companies. At least 3 years of experience as part of technical, sales, project, or account management teams. Language Proficiency: Advanced English is required. Proficiency in business correspondence and effective communication with diverse stakeholders, from middle management to C-level executives. Strong ability to work with legal documentation, addressing cooperation, commercial, compliance, and legal requirements from opportunities to corresponding contract terms. Excellent skills in preparing comprehensive documentation for bids, offers, commercial proposals, RFIs, and RFPs. Proven experience working with CRM systems (e.g., Salesforce, HubSpot, or similar). Proactive, outspoken, and highly effective communicator and presenter. Possesses high Emotional Intelligence (EQ). Disciplined and results-oriented. Ready for frequent business trips.

We offer*:

Flexible working format - remote, office-based or flexible A competitive salary and good compensation package Personalized career growth Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more) Active tech communities with regular knowledge sharing Education reimbursement Memorable anniversary presents Corporate events and team buildings Other location-specific benefits

*not applicable for freelancers