Quality Manager with Bulgarian (m/f/d) | On-site in Essen | Relocation to Essen, Germany

The team at TELUS Digital AI is seeking a Bulgarian-speaking Quality Auditor to ensure that our project meets specified standards of quality and performance. The main responsibility will be to work on tasks that require review, verification, or validation to detect issues, propose improvements, and guarantee that deliverables align with business and client expectations.

The successful candidate will work onsite in Essen and report to the Quality Manager.

Primary Responsibilities:

• A key responsibility of the role is to conduct audits of the quality queues, identify areas of improvement in quality assurance processes and recommend strategies for enhancement.

• Support team leaders in providing root cause analysis related to dips in the individual and project scores and report real-time issues that might lead to them

• Conduct root cause analysis of performance issues of resources on an on-going basis, then develop and measure improvement programs, providing reports and recommendations to the Quality Manager.

• Collaborate with the training team to design, implement and deliver trainings depending on the needs

• Raise questions to client point of contacts for further clarification and spread the knowledge to the teams

• Communicate with teams to leverage best practice and consistency across all projects.

• The role will require a high degree of confidence and experience

General Skills & Expectations:

• Fluent Bulgarian and English language skills

• Interest in AI concepts and solutions

• Analytical skills and an eye for details

• Solution-oriented and structured way of working

• Demonstrate verbal, written and listening skills, with the ability to provide expertise at all levels of the business and with customers.

• Time management and organization skills are essential.

• The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior.

• Ability to collaborate both internally and externally of the business is essential.

Technical Skills & Expectations

• The successful candidate must have strong Microsoft Office skills, especially Excel and PowerPoint and the Google Suite.

• Knowledge of tools like checklists, questionnaires, and root cause analysis (RCA).

• Prioritizing issues based on their impact on quality and compliance.

• Experience with data analysis to support decision-making.

What we offer:

• Working in a dynamic and multicultural team with flat hierarchies and an informal culture

• Relocation support for candidates living more than 50 km from Essen: 2 months of accommodation upon arrival plus up to €250 travel reimbursement

• €1,500 signing bonus (€750 paid out after the third month, €750 paid out after the sixth month)

• Promotion opportunities in our internationally growing company

• A great office in the center of Essen

• Positive international working environment

• Fun floor with Nintendo Switch, table tennis and much more

• Employee discounts with numerous partners as well as regular fruit deliveries and free drinks for a healthy lifestyle

• Attractive bonus programs for employee referrals

• Exciting and varied tasks

We will need these documents:

• Cover letter explaining your motivation and expectation for the new role.

• Extended curriculum vitae

Join our team and apply now!

If you are looking to develop your career, join our lovely team. Please submit your CV in English including your salary expectations.

We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.