Consumer Experience Manager
- Компания: JTI
- Город
- Зарплата:
- Размещено: 2025-07-09 10:03:30
Описание
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
What will your story be? Apply now!
Learn more: jti.com
Consumer Experience Manager
Position
The Consumer Experience Manager is responsible for shaping and driving the end-to-end consumer experience strategy, ensuring a consistent, consumer-centric approach across all touchpoints and channels. This role provides strategic input into the Strategic Planning process, leveraging consumer insights and market dynamics to optimize omnichannel engagement, route-to-consumer (RTC) strategies, and brand activation programs.
Working cross-functionally with internal teams, the role leads the implementation of consumer experience initiatives and ensures their alignment with brand and business objectives. The Consumer Experience Manager also oversees the performance and budget management of activation initiatives across the full consumer experience funnel, ensuring optimal resource allocation and ROI through the Commercial Engine KPI framework.
Responsibilities
Requirements
What to expect
Inclusive culture, psychological safety at work and numerous growth opportunities are our biggest advantages. Besides, we are offering the most competitive benefits package:
Flexi-Perks – gift voucher every single day which can be spent for food, health, electronics, books, or leisure goods;Best in class health insurance;Substantial contribution to 3rd pilar pension fund;20 weeks fully paid parental leave, regardless of location, gender, sexual orientation or whether our employees become a parent via adoption, surrogacy or birth;Learning and development bucket to support professional & personal growth activities; Green Mobility Allowance to support eco-friendly transport options; Cash allowances on important personal events/ occasions;Valuable internal gifts for employees (travel vouchers, electronics, etc.) and exciting company events/trips; Additional Days Off for birthday and volunteeringTrendy office in case you prefer working from office and contribution to home office set-up if you prefer to use a hybrid work opportunity and spent 50% time working from home.Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.