Technical Support Specialist

Описание

Description

Ciklum is looking for a Technical Support Specialist to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Technical Support Specialist, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities

Respond to customers' request (in quick and efficient manner) Service Desk management Understand and analyze customers' problem, find appropriate and acceptable solutions Help to solve most problems directly otherwise escalate the issues through our ticket system to developers and next support level Check the status of the problem until it is solved Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation Update the documentation Email, voice and conference communication with customers Ongoing tasks completion whilst meeting set deadlines

Requirements

Basic technical background (Basic IT education, courses will be a plus) Familiarity with Active Directory, Exchange Server, SQL Server, Windows Server Experienced user in PC based computer systems Understand and analyze requests, react quickly Excellent English, both written and speaking skills are required Service oriented with desire to help people Push the matter through Detail oriented, reliable, stress resistant Responsible, initiative, multitasking is a must (ability to combine main functions and other ongoing processes), self-organized, eager to learn Able to plan your own time Shift work (morning-day, day-evening, evening-night) Excellent command of oral and written English Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues Understanding of standard support procedures for proper reporting, escalation and follow up is a MUST Meet deadlines precisely

Desirable

Experience with Active Directory , Exchange Server, SQL Server, Windows Server would be a plus Experience with FreshDesk, Zendesk will be a plus Experience on similar (IT support) position will be a plus

Personal skills

Detail and service oriented Multitasking Reliable Communicative Responsible Initiative Able to plan own time Self-organized

What's in it for you

Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally Own your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-up Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential Global impact: work on large-scale projects that redefine industries with international and fast-growing clients Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events