IT Operations Compliance Agent (Analyst)

Описание

PwC is a global network of more than 370,000 professionals in 149 countries that turns challenges into opportunities. We create innovative solutions in audit, consulting, tax and technology, combining knowledge from all over the world.PwC SDC Lviv, opened in 2018, is part of this global space. It is a place where technology is combined with team spirit, and ambitious ideas find their embodiment in real projects for Central and Eastern Europe.Why is it yours?PwC SDC Lviv is not just a job. This is an opportunity:To really feel what it is like to work in an international company. Learn practical skills that will be relevant in a constantly changing world. To be part of a team that values your ideas and supports your growth. What do we guarantee?Work format: Remote or in a comfortable office in Lviv - you choose. Development: Personal development plan, mentoring, English and Polish language courses. Stability: Official employment from day one, annual review of salary and career prospects. Corporate culture: Events that unite the team and a space where everyone can be themselves. What awaits you?The ITSM Agent’s responsibility is to ensure that basic demand of core ITSM processes are met on a daily basis. The agent is involved in happenings concerning existing and new technologies, and assures that relevant data about these activities are available and kept up to date in our internal system of record.Main duties in the position:Making sure that PwC CEE ITSM processes are enforced and applied to day-to-day operations;Core platform that the agent interacts with is an ITSM tool (ServiceNow) where all the processes are “taking place”;Report on any non-compliance, escalate issues;Provide advisory and consultancy to individuals and teams on existing processes and how to adhere to them;Seek for improvements and innovation;Having a high-level understanding of the front-office business and the relationship between the IT team and our customers. Requirements: Fluent English for effective communication with different types of audience, moderate discussions and calls;Ability to understand the “high-level picture” - solid understanding of how the organization works and “being able to connect the dots”;Corporate experience/background preferred;Ability to learn quickly and being flexible and agile;Specific technical skills not required, but being a “technology enthusiast” is preferred;Any ITSM experience preferred, not required;Any ITSM/ITIL certification preferred, not required;ServiceNow knowledge preferred, not required. Why PwC?We are not just numbers and reports. PwC is the impact you can create through your actions. Our team will help you achieve more, and we are ready to start this journey with you.Ready for the challenge? Send your resume and join the team that is shaping the future!Privacy and personal data policy: https://www.pwc.com/ua/uk/about/privacy.html