Senior End-User Support Engineer

Описание

The End-User Support Service in Ukraine is seeking Senior End-User Support Engineers who will be responsible for offering technical assistance to employees and supporting IT infrastructure in Kyiv offices. The position entails troubleshooting issues, managing IT equipment, and actively participating in enhancing IT support services.If you are an enthusiastic professional with adept troubleshooting abilities and a zeal for IT support, we would be delighted to consider your application!ResponsibilitiesResolve technical issues for employees by providing IT supportOversee and enhance office IT infrastructureMaintain accurate documentation, processes, and manage equipmentAid in the advancement and refinement of the End-User Support ServiceRequirementsUnderstanding of hardware, software, and networking basicsProficiency in advanced troubleshooting of operating systems, hardware, and networksFamiliarity with the principles of asset managementExcellent problem-solving, communication, and customer service capabilitiesWe offerWork on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in UkraineReceive the necessary equipment to perform your work tasksChange projects and technology stacks within EPAMGain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)Consider relocation options in over 30 countries worldwideParticipate in volunteer, charity programs and communities (both technical and interest-based)You can plan your individual career path together with your manager.Receive regular feedback from colleaguesImprove your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)Get the opportunity to undergo free training and certification in AWS, GCP, or Azure CloudsUse the internal E-learn training program (18,200+ specialized training and mentoring programs)Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resourcesStudy at EPAM Solution Architecture School with the instructors who are practicing architectsDevelop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and moreParticipate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)Vacation and sick leave (including a sick leave without a medical certificate)A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)Medical insurance for family members at corporate ratesCompany support during significant life events (childbirth or adoption, marriage, etc.)Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic trainingE-kids program - a free programming language training program for EPAMers' childrenEPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.