BPO Specialist

Описание

This is us

At Qinshift and Avenga we are merging together to start a new era of technology that matter. Leveraging the power of innovations, we are on a journey to shape the future of work, and we are inviting you to co-create it with us.

This is the job

Avenga is looking for a BPO Specialist for our American project. Our customer is an online enterprise-grade food ordering platform used by many of the US’s largest restaurant chains and millions of users. It integrates with the brands’ existing systems, opening new digital revenue streams injected effortlessly into the restaurant’s operations.

This is you

• 1 year or more of experience in the Business Process area
• Skilled in Google Suite
• Good at Excel (knowledge of Vlookups and Pivots)
• Customer service/support experience
• Deep knowledge in the financial area
• Attention to details
• At least an Upper-Intermediate level of English

This is your role

• Serve as the first point of contact for customers seeking technical assistance over email
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in procedures

What awaits you at Avenga x Qinshift?

• We offer an attractive social and benefits package
• Everyone at Avenga is subject to professional growth via our mentorship program
• Our specialists get regular performance reviews and technical assessments to identify development plans
• The company provides extended training and certification opportunities
• We stay up to date with the industry by embarking on tech talks, webinars, conferences, and hackathons
• Avenga cares for its employees' well-being by providing well-rounded health insurance coverage and fitness compensation programs
• Our employees’ families are no less important, as we offer maternity aid and financial support for a number of family reasons, including marriage and childbirth
• The company fosters a sense of professional belonging and an environment of togetherness: we achieve things together and celebrate our milestones

We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.