At Qinshift and Avenga we are merging together to start a new era of technology that matter. Leveraging the power of innovations, we are on a journey to shape the future of work, and we are inviting you to co-create it with us.
This is the job
Avenga is looking for a BPO Specialist for our American project. Our customer is an online enterprise-grade food ordering platform used by many of the US’s largest restaurant chains and millions of users. It integrates with the brands’ existing systems, opening new digital revenue streams injected effortlessly into the restaurant’s operations.
This is you
1 year or more of experience in the Business Process area
Skilled in Google Suite
Good at Excel (knowledge of Vlookups and Pivots)
Customer service/support experience
Deep knowledge in the financial area
Attention to details
At least an Upper-Intermediate level of English
This is your role
Serve as the first point of contact for customers seeking technical assistance over email
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements in procedures
What awaits you at Avenga x Qinshift?
We offer an attractive social and benefits package
Everyone at Avenga is subject to professional growth via our mentorship program
Our specialists get regular performance reviews and technical assessments to identify development plans
The company provides extended training and certification opportunities
We stay up to date with the industry by embarking on tech talks, webinars, conferences, and hackathons
Avenga cares for its employees' well-being by providing well-rounded health insurance coverage and fitness compensation programs
Our employees’ families are no less important, as we offer maternity aid and financial support for a number of family reasons, including marriage and childbirth
The company fosters a sense of professional belonging and an environment of togetherness: we achieve things together and celebrate our milestones
We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.
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