Top candidates for the Delivery Manager role have a successful track record of consulting directly with clients or the onshore managers and have experience in management of key client projects with the goal of delivering every project on time and within scope while exceeding client expectations. Candidates should be comfortable with continuous delivery at a tactical level, should be able and willing to start work with the leading e-commerce platforms, and bring quality/attention to details as a core professional practice.
Your Responsibilities
Be responsible for requirements gathering & documenting, technical quality, estimation quality, and engineering best practices on multiple projects
Provide solution presentations and consultancy to clients, effectively communicating tailored recommendations, addressing client needs, and ensuring alignment with business objectives
Adapt to new technologies and lead platform implementations, including Logik.io, Salesforce, and Threekit
Actively work with project teams to improve performance while maintaining company standards and best industry practices
Proactively identify project issues and actively work across the organization to resolve them
Actively participate in initiatives to standardize practices across the organization
Work directly with clients to communicate status, resolve blockers, and facilitate user acceptance testing
Lead and mentor functional team members across multiple projects
Support client projects by leveraging an agile development approach and take ownership of the software development process within Jira and Confluence or client systems such as Azure DevOps
Strive to understand the technology systems and e-commerce industry that Zaelab supports
Your Success will be measured by:
Successful track record of consulting directly with clients
Strong management of key client projects with the goal of delivering every project on time and within scope while exceeding client expectations
Quality/attention to detail as a core professional practice
Maintaining basic and advanced agile and quality metrics to meet Zaelab’s standards
Requirements
Bachelor's degree or higher and 5+ years working experience as a Delivery Manager/Project Manager/Product Manager
Proven experience in delivering digital projects and products
Proven experience using a range of agile project management methods: hands on experience as a Scrum Master for an IT implementation projects managing 20+ people
Proven experience balancing multiple priorities and dealing with ambiguity
Understanding of the digital landscape
Experience in matrix-managing multi-disciplinary teams
Understanding of UI/UX best practices and latest trends
Proven ability to build project schedules and apply effective schedule management techniques
Hands-on experience with project scheduling tools, including Gantt charts, MS Project, or similar platforms
Experience in budget management, ensuring cost control and resource allocation within project constraints
Experience working with offshore and multinational teams from USA, and Eastern Europe
Ability to build working relationships within a team and the Client, motivate the team to meet Client expectations, conflicts management, i.e. ability to resolve them and maintain healthy team collaboration
Proven experience in project management processes and practices, with a track record of successfully handling Delivery Manager activities across project initiation, planning, execution, monitoring, and closing phases
Experience leading teams using Scrum, Kanban and Waterfall practices
Excellent client-facing English skills (Advanced+ level, written and verbal)
Solid technical background with understanding and/or hands-on experience in software development and web technologies
Interest in the technology space and willing to learn about the industry
Located in Ukraine (ability to travel for business within UA or to USA)
Impeccable professional references
Preferred:
Any Agile Certificate and/or any Project Management Certification
Solid organizational and time management skills including attention to detail and multi-tasking
Advocate of agile, iterative software development methodologies
Nice to have:
Experience with UI/UX tools like Figma
Working knowledge of Shopify, Salesforce, Threekit, Logik.io
Benefits
Experience working with US clients
Competitive compensation depending on experience and skills
Unlimited, paid time off and vacation
Budget for certifications and IT conferences
Friendly team to work with around the world
Be a team player in an agile software development environment focused on collaboration and continuous integration
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