Technical Support Specialist

Описание

WHAT YOU'LL BE WORKING ON Payment System Configuration: сonfigure and maintain payment entities in the gateway (merchants, providers, routing rules, limits).

Manage payment methods activation, routing logic, and transaction limits according to business requirements.

Support onboarding of new merchants from a technical perspective.

Integrations & Testing: set up and test new payment integrations with providers and merchants.

Perform functional testing of payment flows (deposit / withdrawal) and validate transaction processing.

Assist with releases of new payment methods and features.

Technical Support (L2): act as Level 2 technical support for the Customer Support team.

Investigate technical issues reported by merchants, providers, or internal teams.

Analyze logs, transaction statuses, and system behavior to identify root causes of issues.

Monitoring & Incident Management: monitor alerts and system notifications related to payments and integrations.

Participate in incident investigation and resolution.

Escalate critical issues to relevant technical teams when necessary.

Product & Process Improvement: identify system bugs and inconsistencies and report them to the product and development teams.

Contribute to improving internal processes, tools, and automation of support workflows.

Provide technical assistance to internal teams (Account Management, Customer Support, Product).

WHAT YOU NEED TO SUCCEED IN THIS ROLE At least 2+ years of experience in fintech, payment systems, PSP, acquiring, or payment orchestration Strong understanding of the payment lifecycle (authorization, capture, refunds, chargebacks) Hands-on experience with payment integrations, gateways, or technical payment operations Ability to investigate payment issues using logs, API tools (Postman), and basic SQL Understanding of REST APIs, webhooks, and transaction flows Experience with L2/L3 technical support or payment operations  Ability to independently troubleshoot incidents and work with engineering/product teams Strong communication skills and ability to explain technical topics to non-technical teams Fluent russian and good English level  Nice to have: Experience with routing logic or multi-PSP environments Experience with 3DS flows or payment performance optimization Experience working with monitoring tools (Grafana, Kibana, etc.)   WHAT WE OFFER An opportunity to make something great even greater, you can be the reason why we grow, develop, and become  the best fintech company on the market!

Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us  Work with coworkers who are passionate about their business; Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees;  Remote type of work;  20 days of vacation time; Sick leaves; Additional birthday day off;  Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here:  https://fyst.com/culture   Powered by JazzHR