Data/Support Analyst

Описание

We are seeking a Data/Support Analyst to join our energetic team, which consists of 24 members based across three different countries.The role primarily involves working within our tiered support model, starting in L1 to grasp essential project work fundamentals before advancing to the more complex L2 team. The ideal candidate will have a background in either financial services or macroeconomics and be adept at analyzing data and managing incident escalations under tight deadlines.ResponsibilitiesWork with automatically generated or user-raised incidents in ServiceNowFollow detailed workflows outlined in ConfluenceEscalate cases to clients and manage interactionsValidate financial data on official websites, understanding its relevance to macroeconomic categoriesHandle case sensitive data in compliance with strict SLAsHandle complex, non-BAU ad hoc requestsUpdate operational documentation regularlyEscalate intricate issues from L1 once moved to L2 teamParticipate in incident and change management processesRequirementsWork remotely, but you need to be in the office in Kyiv once a week2+ years of experience in Level 1 Application SupportBackground in working with ticketing systemsCapability to communicate effectively with external usersPrior experience in financial / banking companies, or a strong knowledge of macroeconomicsDemonstrated ability to work under pressure with high stress resistanceHigh level of motivation Proficiency in English at B2 level or aboveNice to haveExperience with ITIL methodologiesWe offerWork on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in UkraineReceive the necessary equipment to perform your work tasksChange projects and technology stacks within EPAMGain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)Consider relocation options in over 30 countries worldwideParticipate in volunteer, charity programs and communities (both technical and interest-based)You can plan your individual career path together with your manager.Receive regular feedback from colleaguesImprove your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)Get the opportunity to undergo free training and certification in AWS, GCP, or Azure CloudsUse the internal E-learn training program (18,200+ specialized training and mentoring programs)Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resourcesStudy at EPAM Solution Architecture School with the instructors who are practicing architectsDevelop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and moreParticipate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)Vacation and sick leave (including a sick leave without a medical certificate)A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)Medical insurance for family members at corporate ratesCompany support during significant life events (childbirth or adoption, marriage, etc.)Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic trainingE-kids program - a free programming language training program for EPAMers' childrenEPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.