Customer Support (Morning shift, Tracking Dispatcher, Logistic, USA)
Компания: Homeland Transport
Город Київ, Київ,
Зарплата: 30000-50000UAH
Размещено: 2025-05-20 00:00:00
Описание
Tracking Specialist is responsible for the monitoring and tracking of our customers' freight. This role supports the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns and to proactively monitor the movement of freight to ensure customer satisfaction.REQUIREMENTS:English — upper intermediate at least (is a MUST) ;Strong verbal communication, decision-making, and negotiation skillsAttention to details and high level of responsibility,MultitaskingStress resistanceRESPONSIBILITIES:Track and trace all load assignments to ensure accuracy and delivery of time-sensitive freight Initiate "check calls" with drivers on all pick-ups and deliveriesCommunicate with drivers to ensure that on-time service is provided for all customer shipmentsClosely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delaysMaintain accurate records to include time/date stamps, seal numbers and any specific customer notesWork cooperatively with customer service/sales to provide solutions for customers' needs and resolve issues.Must be able to read, count accurately, do simple math (add / subtract / multiply) and write legiblyOPPORTUNITIES:English practice on a daily basisSupport and trainings from the team-leadLively work environmentOne-week paid vacationComfortable working spaceSCHEDULE:Wednesday-Sunday || 07:00—17:00 OrSaturday — Wednesday || 07:00—17:00Work from office: Kyiv, BeresteiskaWe are waiting for your resume and want to get to know each other as soon as possible!Please also include links to your social networks in your resumeYou can also send your CV and cover letter in telegram: @USLogistics_Kiev_Warsaw
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